Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
I gladly accept returns and cancellations
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Can I return or exchange hair extensions?
No, these are considered an intimate item, and cannot be returned or exchanged for health/hygiene reasons.
How do I make a return?
In the unfortunate event you don't LOVE your accessory, message me within seven days of delivery on qualifying items, and I will send you a return label.
IF YOU HAVE THE BOX YOUR ORDER CAME IN
Great! This is easy-peasy! Affix the return label to the box and drop it in a mailbox.
IF YOU DON'T HAVE THE ORIGINAL BOX
Message me with the dimensions of the package you'll be using, and I'll send you the correct shipping label.
PLEASE NOTE
It's very important you use a label I have provided for you, as I cannot guarantee your return will reach me via other delivery methods.
ONCE I RECEIVE YOUR UNDAMAGED RETURN
I can issue a refund minus a $10 restocking fee. (I'm a small operation and the cost of packing and shipping really adds up!)
Do you ship to Germany?
Due to technical difficulties with the LUCID registration system, I cannot currently ship orders to Germany and have not been notified of a timeline for which these technical difficulties will be resolved. I will unfortunately have to decline German orders until this is resolved.
Is your packaging recyclable?
YES! This is important to me. I pack my items in 100% recyclable, compostable, and reusable materials.